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These legal terms govern how your account, transactions and access to lucky5 work. Access and eligibility depend on your local law and the eligible regions we operate in — please read this before you open or continue using an account.
Our legal terms set out what you agree to when you create and use a lucky5 account. They cover how we handle your account data, how transactions through Rocket and Upay are recorded, and what happens when you raise a dispute or correction request. Availability of the platform is conditional on the laws of your region — if local law in Bangladesh restricts or prohibits online gaming, you are responsible for knowing that before you proceed. We do not make representations about legal permission beyond what our eligible-region scope covers. Where a section of these terms conflicts with a local legal requirement that applies to you, the local requirement takes precedence in that jurisdiction. Your continued account use after any update to these terms is taken as acceptance of the revised version. We publish changes in your account dashboard before they take effect. You can raise a question about any clause through our support channel before accepting. Transaction records linked to bKash, Nagad, Rocket or Upay deposits are stored against your account and are available to review from the transaction history section after login.
Rocket transactions are recorded against your account wallet and visible in your transaction history after login.
Upay deposit and withdrawal records are retained in your account history and can be reviewed or queried through support.
bKash transfers linked to your account are logged at the time of the transaction and form part of your account record.
Nagad payment entries appear in your account history once confirmed and can be raised with support if a discrepancy appears.
Our legal terms apply to specific parts of your relationship with lucky5. Understanding the scope prevents confusion when you raise a query. Not every service you reach through the platform is covered by the same terms — third-party studios and external payment processors each carry their own conditions. Check the relevant section before acting on an assumption about coverage.
These terms fully cover how your account is created, secured and closed. Login behaviour, session continuity and account recovery all fall within this scope. Eligibility to hold an account depends on your local law and the eligible regions we support.
Deposits and withdrawals processed through Rocket, Upay, bKash and Nagad are within scope. The terms define how disputes are raised and how records are kept. The payment processor's own terms apply in parallel to the transfer itself.
Game content supplied by studios such as Microgaming, CQ9 and JDB is presented through our lobby but governed partly by each studio's own licensing conditions. Our terms cover your access to that content, not the studio's independent obligations.
External links, affiliate pages and third-party tools accessed from lucky5 fall outside our legal terms. We do not control those services and we carry no responsibility for their terms, data handling or availability.
You hold specific rights over your account data and the records we keep. These are not passive — you can act on them at any time through your account or by contacting support. If something in your account record looks wrong, you do not need to wait for a routine review; raise a correction request directly. For account details such as your registered mobile number or linked wallet, updates are made through the account settings section after login. Any query about how your data is used under these terms can be sent to our support team in writing. We will respond to data or account queries through the same channel you used to contact us. If you want a summary of the transaction records we hold for your account, request it through support — we will supply the records linked to your account history. Closing your account is also your right; the process is shown in account settings.
Transaction history, account activity and payment records are visible after login. If a record appears incorrect, note the date and amount and raise it through support with that detail included.
Your registered mobile number, linked wallet reference and contact details can be updated in account settings. Some changes may require identity verification as shown in the update flow.
Questions about a specific clause, your data handling or eligibility can be submitted to support in writing. We track written queries by account ID and respond to the same channel.
If you choose to close your account, the request is handled through account settings or via support. Any wallet balance must be withdrawn before closure is completed.
If a clause in these terms raises a question you cannot resolve from the text, our support team handles legal and policy queries directly. State your account ID and the specific section you are asking about so we can respond with the relevant detail rather than a general reply.
Start a chat session from within your account for policy questions that need a prompt response. State your query clearly and reference the relevant term.
Send written legal or data queries by email. Include your account ID and the clause or record in question so we can reply with the right information.
Policy updates, term revision notices and your current agreement status are shown in your account dashboard after login. Check there first before raising a support query.
We handle the data linked to your account with a clear, limited purpose: to operate your account, process your transactions and respond to your queries. Nothing in that scope involves sharing your data with advertising networks or unrelated third parties. Cookie use on the site is limited to session continuity and security functions — we do not use tracking cookies for external marketing. If you want to know what is retained against your account, the request process is described in the rights section above.
Account data is retained only for the period needed to operate your account and meet any applicable legal obligation. You can request a summary of what we hold by contacting support with your account ID.
Cookies on lucky5 maintain your session and protect against unauthorised access. No third-party advertising cookies are set. You can manage cookie preferences through your browser settings at any time.
Login access, session tokens and wallet-linked actions are protected at the account level. If you suspect unauthorised access, change your password immediately and contact support to flag the account.
When your account is closed, we retain transaction records only as required by applicable obligations. Requests for earlier deletion of specific data can be submitted in writing to support.
These are the questions we see most often about our legal terms, your rights and how your account data is handled. If your question is not here, contact support with your account ID and we will respond in writing.
Access and eligibility depend on your local law and the eligible regions we support. We do not make representations about legal permission beyond our stated eligible-region scope. You are responsible for confirming that online gaming is permitted under the law that applies to you before opening an account.
Yes. Your transaction history, account activity and payment records linked to Rocket, Upay, bKash and Nagad are visible in your account after login. For a full summary of the data we hold, send a written request to support with your account ID and we will provide it.
Account details such as your registered mobile number or linked wallet reference can be updated in the account settings section after login. Some changes require identity verification as shown in the update flow. For corrections you cannot make yourself, contact support in writing with the specific detail to be changed.
When your account is closed, we retain transaction records only for the period required by any applicable legal obligation. You can request earlier deletion of specific data in writing through support. Any wallet balance must be withdrawn before the closure process is completed.
We publish term updates in your account dashboard before they take effect. Continuing to use your account after the stated effective date is taken as acceptance. If you have a question about a specific change, raise it through support before the effective date and we will respond in writing.
Raise a transaction dispute through support, referencing your account ID, the payment method used (for example Rocket or Upay) and the date and amount in question. We track disputes by account and respond through the channel you used to submit the query. The payment processor's own dispute process may also apply in parallel.