Mobile / App
This page sets out exactly what data lucky5 collects when you create an account, make a deposit through Rocket or Upay, or browse our lobby — and how we keep that data under your control. Access to our platform depends on your local law and eligible region in Bangladesh.
When you open an account with us, we collect the details you enter directly — your name, contact information, and the payment method you choose, such as Rocket or Upay. We also record activity logs: login timestamps, session duration, and the device type used to access the lobby. This data has a single purpose — to keep your account working correctly and to process your transactions accurately. We do not sell your personal information to third parties for marketing. Data shared with payment processors like Rocket and Upay is limited to what those processors need to complete your transaction; nothing more passes between us. Cookies are used on this site to remember your session state so the lobby loads correctly on your next visit without requiring you to re-enter your credentials. You can adjust cookie preferences through your browser settings at any time, though doing so may affect how some account features behave. Retention periods depend on the type of data. Transaction records are kept for the period required under applicable regulations in eligible regions. Account profile data is held while your account remains active. When your account is closed, we follow a structured deletion process for data no longer needed for legal or financial compliance purposes. Availability of our service depends on your local law and your eligible region.
This policy applies to data collected directly through lucky5 — your account registration, wallet activity, and lobby sessions. It does not extend to third-party sites you reach through external links, nor to payment networks like Rocket and Upay, which operate under their own separate data policies. Review each provider's own terms for how they handle your information on their end.
All data collected during login, profile creation and account management on lucky5 falls within this policy. This includes your registered email, session history and any account preferences you have set.
Deposit and withdrawal records processed through Rocket and Upay are covered here to the extent we hold them. The payment networks themselves are governed by their own data terms, which we do not control.
When you browse game categories — slots, live tables, crash games — we log session and navigation data. This data is used only to improve lobby performance and session continuity on your device.
External links, affiliate pages and any service not hosted on lucky5 fall outside this policy entirely. We cannot be responsible for how those services collect or use your data once you leave our site.
You have practical choices over the data we hold on your account. The most direct path is to log in and visit your account dashboard — most profile information, including your contact details and linked payment method, is visible and editable there without contacting support. If something looks wrong or out of date, correct it directly in the relevant account field and save the change. For data we do not expose through the dashboard — such as historical session logs or retained transaction records — you can submit a written request through our support channel. We will confirm receipt and respond within a reasonable period. If you believe data is being held incorrectly or beyond the necessary retention period, raise this directly with our support team. Where your request relates to a transaction processed through Rocket or Upay, we will coordinate with the relevant processor as needed to resolve the query.
Log in and open your account dashboard to see profile data, linked payment methods and recent transaction history. What you can view there is shown in real time.
Edit your name, contact information or wallet preference directly from the account settings page. Changes take effect immediately on your next session.
If you cannot find what you need in your dashboard, contact support with a specific description of the record in question. We handle these requests through our standard support channel.
You may request deletion of data no longer needed once your account is closed. Requests are assessed against applicable legal and financial retention requirements for your eligible region.
For any question about this privacy policy — how your data is stored, what we hold, or how to make a correction — the paths below connect you directly to the team that handles data matters. Include your registered account details so we can locate your records without delay.
Open the chat icon from any page on lucky5. Describe your data query and the support team will route it to the right person.
Send a written request to our support address listed in the Contact section of your account dashboard. Written requests are useful for data correction or deletion queries.
Log in and navigate to the Help or Contact section inside your account. From there you can raise a ticket specifically tagged to a privacy or data matter.
Data security at lucky5 is built around a few consistent practices rather than vague promises. Access to account data is restricted to staff and systems that need it to process your transactions or resolve a support request — it is not broadly accessible internally. Stored data is encrypted at rest, and connections to our site use standard transport-layer protection so your login and payment details are not exposed in transit. We review data retention periodically so records are not held longer than necessary for the purpose they were collected.
We use session cookies to keep you logged in and remember your lobby position. You can clear or block these via your browser, though some account features — like wallet state — may not persist correctly without them.
Your account password is stored in hashed form. We do not store it in plain text. If you suspect unauthorized access, use the password reset path on the login page immediately and then contact support.
Transaction records linked to Rocket and Upay deposits are retained for the period applicable in your eligible region. Profile data is removed through a structured process after account closure once legal hold periods pass.
When this policy is updated, the revised version is published on this page with the effective date noted at the top. Continuing to use your account after a change means you have seen the updated terms.
These questions come up regularly when account holders want to understand their data rights and how this policy works in practice. If your question is not here, reach us through the support paths listed above.
We collect the details you enter at registration: name, email address, and contact information. Once you add a payment method — such as Rocket or Upay — the linked wallet identifier is also stored against your account for transaction processing.
Much of it is visible directly in your account dashboard after login — profile details, linked payment methods and recent transaction records. For historical logs or retained records not shown there, submit a request through support and we will respond with what we hold.
We share only what is necessary. Payment processors like Rocket and Upay receive the data needed to complete your transaction. We do not sell your information to third-party marketers. Any other sharing would only occur if required by law in an eligible region.
Log in, go to your account settings, and edit the relevant field directly. Name, contact detail and wallet preference changes can be saved from there. If a field is locked or the error is in a transaction record, contact support with the specific detail you want corrected.
We follow a structured deletion process after account closure. Transaction records are retained for the period required under applicable regulations in eligible regions. Profile data not subject to a legal hold is removed once that retention period passes.
Yes. The same policy applies whether you access lucky5 through a mobile browser or desktop. Session and device data recorded during mobile use — login time, device type — is handled under the same terms. Access depends on your local law and eligible region.